Elite Heating and Air

555 Mt Tabor Rd, New Albany, IN 47150, USA

About Elite Heating and Air

4.4 / 5

from reviews

    Shawn Bax
    -
    May 08, 2024

    The whole process from start to finish was seamless and professional. I spent days researching and shopping hvac systems as this was a pretty large investment for me. Aaron was incredibly easy to get information from which ultimately helped me decide on him and his team. The value proposition that Aaron presented was also head and shoulders above all the local competition that I shopped. Josh and Evan installed the system the next day! The highly skilled installers arrived on time and were very professional in going about their work. I can’t thank them enough for the wonderful job they did installing our new hvac system. The Carrier unit they installed makes my house feel so much more cool than our old Trane. I can’t recommend Aaron and team enough.

    Cindy Isaacs
    -
    June 12, 2024

    I had a new heating/ac unit installed by Middletown Heating and AC ( now called Elite) in 2018, and at that time enrolled in their service maintenance plan. They come out twice a year to check my system and recommend any improvements I can make to my system. I have been very pleased with Elite. All their technicians are very well trained, but I was particularly impressed with Eric, who did the maintenance on my unit today. He was extremely knowledgeable and thoroughly answered every question I had. He was very friendly and personable but yet still very professional. Even my dog Linus liked him! He did a great job, even taking the time to show me and explain a filter I needed replaced on one component of my system. Elite has always sent great technicians to maintain my system. They are knowledgeable and personable. And Eric was no exception. What a nice, respectful young man! Thank you so much! I would highly recommend Elite to anyone wanting quality products and quality people!

    Anthony Dibaya
    -
    July 02, 2024

    STAY AWAY. This company sent a technician last week to “service” their equipment that I just bought a year ago for a rental property. Before the tech left he asked me if I wanted to renew their yearly service . I told him no I wasn’t interested and I felt a weird vibe from him afterwards. We were having a great conversation beforehand so I was surprised. A day later my thermostat isn’t working properly and it says “needs serviced”. Imagine my shock. Not to mention it’s the middle of the summer 95 degrees and my a/c isnt blowing as cool as it was just the day before I had it “serviced”. When I called over the weekend to get it fixed some call center rep picked up and sent it to their local guy. Their local guy called back 30mins later and you guessed it he wasn’t at my house but at a bar. He told me it would cost me $200 just to show up plus whatever the repair costs were and I’d have to pay it on the spot. $200 is their yearly service fee for 2 service appointments. This guy sounded completely disengaged and like he couldn’t care less. What great customer service. I’ve decided to end my relationship with this company at this point. I won’t continue to get squeezed. It’s a known fact among contractors that hvac companies are rampant with fraud. I did not expect this from them. It’s better to get your own parts and do your own repairs . If you need a local company with integrity and fair prices I recommend Maeser . UPDATE: the service technician that came to my house to service my a/c unit disconnected the unit (picture attached). Rather this was an oversight or not (which i don’t believe it was. This was gross incompetence especially considering how much they were going to charge me to come back out and work on it and I’m sure they would have “found” other issues too.

    Ashley Nation
    -
    July 18, 2024

    Really disappointed and would not recommend this company. I personally feel that they have taken advantage of my mother who in the past 2 years has spent $11,000 with them. She purchased a new heating and air unit. A month ago she has already had a 'leak' which cost over $400 and the technician didn't complete the job fully so she had to have another technician come out which she had to pay for. When my brother contacted the company with concerns, they blamed my mom. Customer service said this is my mom's fault because she chose the cheapest unit, which she was completely unaware of and this was not communicated to her. It's really sad and disappointing that a company will take advantage of someone like this.

    Michelle Pledger
    -
    June 13, 2024

    So very happy I chose Elite Heating and Air Conditioning. Phillip B. gave me a price for a new heating and air unit that beat all their competitors. Just in time for summer. I agreed on the price and he had it all installed the very next day. I will definitely refer this company to my friends and family. Thanks Elite for everything! Michelle

    Elite Heating and Air

    Our Address

    555 Mt Tabor Rd, New Albany, IN 47150, USA

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