All aspects of this process were professional and smooth. We were offered 3 options and there was no pressure to make a quick decision. The installation was done on time and the technicians answered all our questions and were enjoyable to talk with. The pricing was excellent on top quality equipment too. I would highly recommend Frank H Monroe and Project
Amanda Wicke
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January 17, 2025
Our furnace went out and I posted on Facebook asking for advice. Steven, the president, reached out to me and offered to get one of his repairmen out ASAP.
The office called me first thing the next morning to schedule an appointment for the very next day.
Luke came out and diagnosed the problem in less than ten minutes, got the furnace repaired, and our heat going again.
Everyone we interacted with was so kind and helpful!
We will definitely be returning to them for our repair needs in the future!!
J
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July 13, 2024
I first had this company out to replace a furnace which went fine, but the AC is a whole other story, upon installing my ac their tech decided to weld a pipe he thought needed it, and set our attic on fire. They then left for lunch and my attic slowly burned for an hour while they were away cause i was never told they welded anything till after the fact. We had alot of damage, which they company said they would handle, insulation was never replaced just some drywall and paint for the 2ft by 2ft hole that was left in my kitchen ceiling. Fast foward to the next summer when i use the ac for the first time, it flooded the attic and ran down our walls into a hall closet. This was due to the AC drip pan not being level. Again the company said they would fix it, so they sent a guy out to level it with cinder blocks, and had another company come repair just the closet, again never replaced insulation. Now here we are 2yrs later with this same AC only 2yrs old and my house sits near 80 in the summer, the target temp is never reached and its constantly running. Does not save on electricity. ** After recently reaching out to the company they have agreed to come take a look at the insulation left and see about replacing the stuff that lost/damaged during their prior visits. Hopefully this will make the unit work better.* update they had 2 guys come look at the unit and insulation, put in some used insulation and we are still sitting at 81 on the thermostat.
Michael
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November 22, 2023
I've used these folks for a while now. They are fantastic. They always take care of the problem without pressuring me to buy anything I don't need. This shows me that they care about the people in their community, that they just want to help their neighbors honestly, and with integrity. Recently, I got a second opinion from them after I foolishly called another company first. Their second opinion not only gave me reassurance going into the winter months, but they potentially saved me well over $10k that the "other" company would have gotten out of me after encouraging me to replace my entire system. Frank H. Monroe Heating and Cooling have shown me that they truly care about the people in their community, and that their neighbor's well being is more important than dollar signs. I'll never call anyone else again.
danielle fernander
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September 06, 2023
Absolutely the best. Our A/C stopped working. The technician arrived on time, and was friendly, knowledgeable, and helpful.
Unfortunately it was beyond repair and we needed a whole new heating and air system, inside and out.
I shopped around and found that other companies were asking thousands of dollars more, for a lower quality system.
They were able to schedule our installation really quickly. The installation guys were on time, courteous, and did a fantastic job. They wouldn't leave until they made sure I had no questions or concerns, and made sure to teach me how to use my new thermostat.
The business office always answered the phone, they were friendly and tremendously helpful. They created an affordable payment plan for us, and I couldn't be happier! I recommend this company a thousand times over!!
All aspects of this process were professional and smooth. We were offered 3 options and there was no pressure to make a quick decision. The installation was done on time and the technicians answered all our questions and were enjoyable to talk with. The pricing was excellent on top quality equipment too. I would highly recommend Frank H Monroe and Project
Our furnace went out and I posted on Facebook asking for advice. Steven, the president, reached out to me and offered to get one of his repairmen out ASAP. The office called me first thing the next morning to schedule an appointment for the very next day. Luke came out and diagnosed the problem in less than ten minutes, got the furnace repaired, and our heat going again. Everyone we interacted with was so kind and helpful! We will definitely be returning to them for our repair needs in the future!!
I first had this company out to replace a furnace which went fine, but the AC is a whole other story, upon installing my ac their tech decided to weld a pipe he thought needed it, and set our attic on fire. They then left for lunch and my attic slowly burned for an hour while they were away cause i was never told they welded anything till after the fact. We had alot of damage, which they company said they would handle, insulation was never replaced just some drywall and paint for the 2ft by 2ft hole that was left in my kitchen ceiling. Fast foward to the next summer when i use the ac for the first time, it flooded the attic and ran down our walls into a hall closet. This was due to the AC drip pan not being level. Again the company said they would fix it, so they sent a guy out to level it with cinder blocks, and had another company come repair just the closet, again never replaced insulation. Now here we are 2yrs later with this same AC only 2yrs old and my house sits near 80 in the summer, the target temp is never reached and its constantly running. Does not save on electricity. ** After recently reaching out to the company they have agreed to come take a look at the insulation left and see about replacing the stuff that lost/damaged during their prior visits. Hopefully this will make the unit work better.* update they had 2 guys come look at the unit and insulation, put in some used insulation and we are still sitting at 81 on the thermostat.
I've used these folks for a while now. They are fantastic. They always take care of the problem without pressuring me to buy anything I don't need. This shows me that they care about the people in their community, that they just want to help their neighbors honestly, and with integrity. Recently, I got a second opinion from them after I foolishly called another company first. Their second opinion not only gave me reassurance going into the winter months, but they potentially saved me well over $10k that the "other" company would have gotten out of me after encouraging me to replace my entire system. Frank H. Monroe Heating and Cooling have shown me that they truly care about the people in their community, and that their neighbor's well being is more important than dollar signs. I'll never call anyone else again.
Absolutely the best. Our A/C stopped working. The technician arrived on time, and was friendly, knowledgeable, and helpful. Unfortunately it was beyond repair and we needed a whole new heating and air system, inside and out. I shopped around and found that other companies were asking thousands of dollars more, for a lower quality system. They were able to schedule our installation really quickly. The installation guys were on time, courteous, and did a fantastic job. They wouldn't leave until they made sure I had no questions or concerns, and made sure to teach me how to use my new thermostat. The business office always answered the phone, they were friendly and tremendously helpful. They created an affordable payment plan for us, and I couldn't be happier! I recommend this company a thousand times over!!