Got an oil change from another business and was informed I had a stripped oil pan. Since I have a trip tomorrow, I got on the phone. Robbie answered and was able to immediately get me in which I appreciate greatly! No interference with my trip and worked out the best deal he could offer. Got my car in and up as soon as I came in. Greatly appreciate the urgency the whole crew took to make sure I was well taken care of! Well clean establishment as well as you can see 💯
I usually go to the Meineke location in St. Matthew's because they have always been kind and trustworthy, so when I moved to Indiana I assumed I would be treated the same way. The staff there is certainly kind with great customer service, but their prices adjusted depending on who I was speaking to and that is an issue. First I was quoted 69.99 for an oil change and when I got there they said it would be 89.99 for an oil change. Excuse me but 90 dollars for a simple oil change is robbery. Fortunately they did honor the quoted price which I did appreciate. However, I also needed a quote for a leaky tire and the first person I spoke with quoted me 49.99 to repair the tire, which again is bananas in my opinion. When I got there for my appointment I asked again what the charge for the tire repair would be and that person said it would only be 25 dollars. Literally half the cost. So after agreeing to THAT price I had both services done at a price I was happy with and also in a timely manner. Obviously the most concerning thing here is that they seem to charge different prices depending on who you're speaking to at the time and that is certainly an issue. Overall, I did appreciate the kind staff and I'm happy with the service and final price.
I’ve gone to this Meineke for at least 3 solid years & they have *never* let me down. Besides good mechanical work, the customer service is beyond expectation and they are always patient when listening to my (non-mechanic) explanations of the car’s damages. They are top-notch, get the job done in good timing, and do excellent work. Super grateful for these guys.
Robbie was amazing. He took time and called me back, he was very detailed and patient. I would refer this place and this specific individual to anyone needing assistance with their vehicle. Thank you so much for everything! God Bless
We had taken our car here last year and had a great experience but this time not so good. They pushed hard to up sell me. I took my car in for the brakes to be looked at and the first thing they said when they called was spark plugs. I thought they must be calling the wrong person. On top of that they changed my oil on accident 😳. He asked when he called “what about your oil change” I said “I just had one” Then when we went to pick up the car he was like “you will see a refund amount for an oil change” I hate to leave a bad review as the people are very nice but this was not a professional experience at all this time.
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