We generally use Nu-Yale for my husband’s class a uniform. Generally they have not charged us or it was discounted for his advice which is super nice since every time he has to wear it, it needs dry cleaned because of the material. I’ve never had a bad experience with any employee and the drop and pick up is fairly quick and easy!
Michelle Blackburn
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August 23, 2024
Misplaced my suit jacket. Had to go without my work jacket for 4 days. Didn't offer any kind of discount on this cleaning or the next. No sorry for the inconvenience.
A
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April 03, 2024
Two pairs of jeans were ruined by various water streaks, yet there was no acceptance of responsibility. Despite this terrible service, there was still a request for payment. I advised them to donate the jeans to Goodwill. If you’re a potential customer, find somewhere else. To the owner, I recommend instilling accountability within your team and empowering them to take ownership, allowing for easier decision-making. This issue reflects a cultural problem, leading to disgruntled customers who will speak negatively about your company every chance they get. While mistakes are inevitable, they present an opportunity for your company to rectify them and potentially gain loyal advocates. However, by avoiding accountability and prioritizing savings over customer satisfaction, you risk further damaging your reputation. Do Better!!!
Alex H
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February 15, 2025
Don't go here and expect any employees to be working for alterations. Bad business practice.
Louis N
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February 15, 2022
Recently this place has gone downhill. The previous managers at this location were great to deal with, it’s a shame they’re gone. I don’t really mind rude service if the shirts come back right, but we have newer white dress shirts that keep coming back darker and darker.
We asked to have less starch and were told that wasn’t an option.
We always ask for a receipt at drop off because there’s been a couple times where items weren’t counted. Current guy says to just leave it by the door and he’ll do it later.
I gave them 3 stars because they do work quickly and the shirts generally do come back clean, just wouldn’t take any white clothes there.
We generally use Nu-Yale for my husband’s class a uniform. Generally they have not charged us or it was discounted for his advice which is super nice since every time he has to wear it, it needs dry cleaned because of the material. I’ve never had a bad experience with any employee and the drop and pick up is fairly quick and easy!
Misplaced my suit jacket. Had to go without my work jacket for 4 days. Didn't offer any kind of discount on this cleaning or the next. No sorry for the inconvenience.
Two pairs of jeans were ruined by various water streaks, yet there was no acceptance of responsibility. Despite this terrible service, there was still a request for payment. I advised them to donate the jeans to Goodwill. If you’re a potential customer, find somewhere else. To the owner, I recommend instilling accountability within your team and empowering them to take ownership, allowing for easier decision-making. This issue reflects a cultural problem, leading to disgruntled customers who will speak negatively about your company every chance they get. While mistakes are inevitable, they present an opportunity for your company to rectify them and potentially gain loyal advocates. However, by avoiding accountability and prioritizing savings over customer satisfaction, you risk further damaging your reputation. Do Better!!!
Don't go here and expect any employees to be working for alterations. Bad business practice.
Recently this place has gone downhill. The previous managers at this location were great to deal with, it’s a shame they’re gone. I don’t really mind rude service if the shirts come back right, but we have newer white dress shirts that keep coming back darker and darker. We asked to have less starch and were told that wasn’t an option. We always ask for a receipt at drop off because there’s been a couple times where items weren’t counted. Current guy says to just leave it by the door and he’ll do it later. I gave them 3 stars because they do work quickly and the shirts generally do come back clean, just wouldn’t take any white clothes there.