Nu-Yale Cleaners

3109 Blackiston Mill Rd, New Albany, IN 47150, USA

About Nu-Yale Cleaners

4.3 / 5

from reviews

    Rachel Templeton
    -
    July 03, 2024

    We have used Nu Yale for years, we specifically drop off in March and in July. I faithfully spend around 200 dollars each time. Today I took my Mother and we went to pick up both of our dry cleanings. I picked up mine which consisted of 15 pieces and was almost 200. My mother had 3 shirts. The ladies which is working today July 3, 2024 at 5:00 - 5:15 need to be fired. This women insulted my parents, insulted me multiple times and the young lady that worked with the older lady laughed about it. The misplaced my fathers shirt, and we went 4 times to try and pick it up. The older lady lied about speaking to my father. Her exact words were “ A little old man picked up the phone” and I told her to have some respect, that was my father she was referring too. Yes, I was frustrated when I went in, I was upset because the shirt that was lost was expensive. I told her she should not charge my mother for that shirt and that is when she got very angry with me. She told me my mother got confused even though my mother had the receipt showing pick up was today. She claimed I thought I was better than her because she is working behind the counter. I told her that she need to develop some manners. She asked me what I wanted from her and I said I wanted her to stop being rude ( in another word) And she said that I came in being that so “ I get what I get lady”. I then said I’m not arguing with you anymore. And she then handed me my father’s shirt and I left. She claimed that she is thick with the manager and owner and that she will never be fired. So here is my reply. Elderly abuse and slander, horrible customer service. There was other things said that are equal as bad, but this was the gist of it. She was horrible. My dad is legally deaf and can’t hardly see. She called him a Little old man. If she doesn’t lose her job, I will personally be getting an attorney, because she was so hateful to me.

    Hemant Bhimani
    -
    May 22, 2023

    I took my $200.00 cream sports jacket to dry cleaned. They left green iron print on my collar. They reimbursed me $75.00. Even though, their charges for dry cleaning is high. Most definitely, I would not recommend to this business.

    Sara Garrett
    -
    June 21, 2018

    Awesome place! Had my daughters prom dress pressed there and it came back still wrinkled! The manager fixed it immediately and didn’t charge me! Then I received a card in the mail! So sweet! I love how they email you when your clothes are ready! Very good customer service! I will be back! Highly recommend them!

    Dwayne Deaver
    -
    October 08, 2015

    Very nice and comfortable atmosphere when entering the store, the lady behind the counter was very informative and professional. I made it a point to show her a stain on one of my shirts and she assured me that she would not let the shirt leave the store with that stain. When I picked up the shirt there was no stain. She even assured me that she did not want me to leave the store with my freshly cleaned shirts unless I was totally fine with them. I was a little concerned about the price per shirt, its quite a bit more than I am used to paying however I will be back, Customer service is the name of the game and this store knows how to do it. I was even provided a box to store my hangers in and once the box is full I can bring them in to be recycled. AWESOME! Thanks,

    Donald Greenwood
    -
    February 21, 2022

    I only go to the New Albany, IN branch so their leather specialist can work on repairing my leathers. She's really good at sewing patches too. Update: the Leather lady has moved on. No longer with Nu-Yale. Bummer

    Nu-Yale Cleaners

    Our Address

    3109 Blackiston Mill Rd, New Albany, IN 47150, USA

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