T.A.P. Automotive

2507 Lincoln Dr, Clarksville, IN 47129, USA

About T.A.P. Automotive

4.7 / 5

from reviews

    Scott Luong
    -
    April 29, 2024

    I had a fantastic experience at T.A.P Automotive recently. The moment I stepped in, the team greeted me warmly and paid close attention to my concerns. Throughout the service, their professionalism and expertise were evident. They quickly diagnosed and resolved the issue with my car, going the extra mile to ensure everything was in perfect condition before I left. The quality of their work exceeded my expectations, and I left feeling completely satisfied with the service. I highly recommend both of T.A.P Automotive locations to anyone needing automotive assistance. Their commitment to customer satisfaction and skillful work make them an outstanding choice for automotive services.

    Triniti Wethington
    -
    March 07, 2024

    I took my car to Tap Automotive in Clarksville on the advice of the people who hold the warranty on my 2015 Nissan Pathfinder. The issues were: the four wheel drive error light was on and the low oil pressure light was on. After their mechanic did his inspection I was told they needed to replace the left and right wheel bearings, to change the oil, and to replace the ABS sensor. They also said I had an oil leak somewhere, but they couldn’t tell where unless they put a dye in. They repaired the wheel bearings but had to wait for the sensor to get in. I received a call telling me that my car wouldn’t start and I needed a new battery. I assured them my husband could take care of the battery and they asked me how they were supposed to get the vehicle out of the bay. (I thought, being a shop, they could figure out how to jump, tow, or push it out, but they asked me instead of taking care of the simple fix.) After they had my car for 5 days, I picked it up and when I started it white smoke was blowing out of the exhaust in huge clouds. This hadn’t been an issue before their mechanic “fixed” it. When I called them about the white smoke they had me bring it back in. They were also going to look for the oil leak that they put the dye in to find. The first call I got was to tell me it was smoking from the exhaust, not the engine. Obviously I knew that already, and I did not tell them it was smoking from the engine. The 4 wheel drive error light came back on as well. The response to that was, well that mechanic doesn’t work here anymore. The next call was to tell me that they could not get my car to smoke at all, and they had started it several times so there was nothing wrong there. However, the leak that they found was not an oil leak but a very bad leak from the transfer case and it would cost $2000.00 to reseal it (they were not replacing anything mind you). Now, I am no mechanic but how did a dye in my oil lead you to a leak in the transfer case that does not have oil…….I said absolutely not and went to get my car. I called my warranty company because Tap was not trying to resolve the problems they created, or correctly fix the things that I first brought it in for. I was instructed to take the car to another place and have them look at it for the white smoke and the 4 wheel drive error light that was back on. They checked the oil and said the oil had been overfilled by about 2 quarts. Another trip to Tap Automotive asking them to please change my oil (a service I had paid for) and to not overfill it. They came back and said there wasn’t too much, but they drained 1 quart anyway. Then he very condescendingly told me the other place had looked at the wrong side of the dipstick and he showed me how to read it. I didn’t appreciate the attitude that I was too stupid to read a dipstick. I left there with my car still smoking and nothing fixed. Back to the other place. The mechanic there took pictures of everything that Tap said they had fixed, and checked the oil. The oil hadn’t been changed, the filter and oil were dirty and the oil plug was not in tight. The pictures showed no parts had been replaced and the sensor had been broken, probably when they tried to remove it, but not replaced and my brake line is twisted (either they twisted it while "working" on the wheel bearings or at least saw it and decided not to fix it or tell me about it). And he looked for that leak in the transfer case and there was not one.The mechanic not only gave us the pictures, but signed a receipt attesting to his findings. Guess what, back to Tap only to have them deny any responsibility. They did finally replace the sensor, but didn’t fix anything else. Overall, I would give them zero stars out of five (unfortunately I had to give them 1). They gouged me on prices for the sensor, actual pricing was shown to me at the other mechanic. They tried to force me into overpaying for a battery. They didn’t do any of the repairs they charged me for and I left with my vehicle in worse shape than when I took it to them.

    Trishondra Jackson
    -
    April 05, 2024

    Superb service! Reasonably priced work. Clean facility, and friendly staff. Just had suspension issue/alignment/ABS Sensor repaired for about $1,100 cheaper than dealer quote. Also did excellent work on my brother's car as well. They work with car warranty companies, and accept various forms of financing options. HIGHLY RECOMMEND!!!!!! Call them today for all your auto maintenance, and repairs. ***They even recommended collision shop for my vehicle that was involved in an accident two days before auto repair.***

    Bryan Moore
    -
    July 10, 2024

    Parker and the crew at T.A.P. are a pleasure to work with. They treated me fair through the entire process and worked on affordable solutions to get me back on the road. Could not ask for better customer service. I'll be a return customer for life.

    Emily Nolan
    -
    June 28, 2024

    Amazing job, TAP!! We brought in my Subaru Tuesday and picked it up Friday morning. My 2012 Subaru Outback drives and runs beautifully, better than it has in years! Many thanks!

    T.A.P. Automotive

    Our Address

    2507 Lincoln Dr, Clarksville, IN 47129, USA

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